Customer Care Officer

Full job description

Job Title: Client Support Executive

Company: SK Translines
Salary: ₹10,000 – ₹13,000 per month
Employment Type: Full-Time

Job Purpose:

The Client Support Executive will be responsible for handling customer inquiries, resolving service issues, coordinating with internal departments, and ensuring a smooth customer experience. The role focuses on maintaining strong client relationships, timely communication, service follow-ups, and accurate documentation to support logistics and transport operations.

Key Responsibilities:

• Customer Handling & Communication
• Attend incoming calls, emails, and messages from customers professionally.
• Provide accurate information regarding shipments, deliveries, service timelines, and charges.
• Maintain polite, clear, and solution-oriented communication at all times.
• Issue Resolution & Complaint Management
• Register customer complaints and service concerns promptly.
• Coordinate with operations, drivers, and warehouse teams to resolve issues.
• Ensure timely closure of complaints and follow-up with customers for satisfaction confirmation.
• Shipment Tracking & Updates
• Track consignments and provide real-time status updates to customers.
• Inform customers about delays, reschedules, or service changes proactively.
• Ensure accurate communication of delivery confirmations and POD details.
• Customer Records & Documentation
• Maintain proper records of customer interactions, complaints, and resolutions.
• Update CRM systems, Excel sheets, or internal registers regularly.
• Prepare daily reports on calls handled, complaints received, and cases resolved.
• Coordination with Internal Teams
• Work closely with operations, billing, and accounts teams for service-related matters.
• Support smooth handover of customer requirements to internal departments.
• Escalate unresolved cases to seniors as per company process.
• Service Quality & Customer Retention
• Ensure high customer satisfaction through timely response and resolution.
• Build strong relationships with regular clients and transport partners.
• Collect customer feedback and suggest service improvement measures.
• Administrative Support
• Assist in preparing service reports, customer feedback summaries, and call logs.
• Support documentation related to service contracts, invoices, and service queries.
• Maintain confidentiality of customer and company data.

Job Type: Full-time

Pay: ₹10,000.00 – ₹13,000.00 per month

Work Location: In person